Outstanding customer interaction with our telephony solutions

Specifically for insurance brokersOutst

As an insurance broker in a highly competitive and challenging market, are you looking for ways to optimise your telephony system to improve your customer experience? Are you looking for a cost-effective solution that will provide you with the benefits traditionally associated with complex and expensive installations?

We specialise in telephony solutions that support between 1 and 30 telephone agents. Our impressive range of secure hosted data and telephony services can provide you with a flexible, resilient and scalable solution.

 

Our services include:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Blue Fire Communications is the sister company to Open GI and PowerPlace,  so we understand the specific needs of insurance brokers. We have a pedigree of developing software and solutions for the insurance industry for over 30 years and we understand the drivers that are fundamental for your business.

 

 

 

 

Our ethos is to provide you with a configured telephony and data solution that is second to none, offering you the following competitive advantages:

 

Helping you to improve the conversion rates of inbound calls to your contact centre by minimising the number of engaged and missed telephone calls.

 

Allowing you to service more customers during busy periods by optimising the number of landlines available.

 

Providing you with resilient data and telephony solutions to minimise business interruptions and ensure business continuity.

 

 

Our business model and approach can offer you the following benefits:

 

Our services work in conjunction with your existing infrastructure and hardware to reduce the total cost of ownership.

 

We can provide you with comprehensive reports about the capacity and usage for your data and telephony, to help you formulate and implement an effective customer acquisition and retention strategy.

 

We can provide you with comprehensive system features such as Call Recording, Missed Call Alert and Mid-Call Transfer.

 

You will benefit from complete control and flexibility in how your telephone calls are managed through Blue Fire Communications.